This website (located at www.nutritionwithmari.com) is owned and operated by Mari Harrison (Nutrition with Mari) trading as Mari Anita Harrison (ABN 43 820 335 483) (“Mari Harrison”, “we”, “us”). Should you continue to use this website, you are agreeing to comply with, and be bound by, the following terms and conditions of use and disclaimer which, together with our Privacy Policy, govern our relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website or our services. Please also note that terms and conditions governing the purchase of any goods and services are described here.
1 USE OF OUR WEBSITE
The content of this website is for your general information and use only and is subject to change without prior notice.
You can only ever use our website for lawful purposes (such as researching and/or purchasing our goods and services, or contacting us) in a manner consistent with the nature and purpose of the website, and in a way that doesn’t impact on anyone else’s use and enjoyment of the website. We have a zero-tolerance policy for users who conduct themselves unlawfully or encourage such conduct, who post any defamatory, obscene, offensive or scandalous material, harass or cause distress or inconvenience to any person, or disrupt the website. We reserve the right to ban any users who engage in such behaviour.
You’re not permitted to change, add to, remove, deface, hack or otherwise interfere with our website or any material or content displayed on the website, or attempt to do any of those things.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
2 NUTRITION SERVICES (CONSULTATIONS / APPOINTMENTS)
2.1 BOOKINGS & REMINDERS
When you book an appointment with Mari Harrison, you agree to the following conditions:
2.1.1 Appointments can be made by phone, email or via the website.
2.1.2 You warrant that you are at least 18 years old, or are registering on behalf of a minor and you are their parent or legal guardian.
2.1.3 Personal information requested at the time of booking include name, and contact details (phone number, email address). This is information is to communicate details about your appointment and to send automated reminders.
2.1.4 Once your appointment is secured, you will be requested to complete two secure web forms integrated into our client management software with Coreplus. Appointments made online will automatically request the completion of these forms as part of your appointment booking:
- Client registration, including information to set up your account, such as your name, contact details, your nutrition concerns, health history, and your Medicare and/or health fund details.
- Consent for Telehealth consultations
Please note your appointment cannot go ahead without the completion of these details.
2.1.5 Appointment reminders may be sent to you by SMS (text message), email, and/or email.
2.2 CANCELLATIONS, RESCHEDULES, NIL OR LATE ATTENDANCE
Each appointment is important to us. We may have an opportunity to serve someone else if you are unable to attend your appointment.
- You may cancel or reschedule your appointment without charge up to 12 hours before your appointment.
- Cancellations or reschedules within 12 hours of your appointment will incur a charge at 50% of the consultation fee.
- Failure to cancel your appointment will incur a full charge of the consultation fee.
- Late attendance up to ten minutes into your appointment time may be granted. Please note that your appointment will run for a reduced duration, and a full appointment fee will still be charged.
- Consultations do not proceed in the case of late attendance beyond ten minutes into your appointment time. These are considered non-attendance and treated as a cancellation without notice.
In the case of technical difficulty, cancellation fees may be waived.
- Cancellation fees must be paid in full within 14 days.
- Cancellation fees may be waived in unforeseen circumstances. These will be at the discretion of Mari Anita Harrison.
3 VIRTUAL NUTRITION SERVICES
3.1 CONSENT
It is important to us that you understand your rights and responsibilities when participating in our virtual nutrition services. We ask you to read and sign our consent form before receiving our services. If you have any questions, please do not hesitate to send your query to hello@nutritionwithmari.com or contact Mari Harrison by phone.
3.2 TELEHEALTH SERVICE
3.2.1 By video
You can access your virtual appointment at the scheduled time via the unique link sent to you via email or sms when your appointment was made.
3.2.2 By phone
We will call your preferred number from a private (non-listed) landline number at the time of your scheduled appointment. This includes Complimentary Calls booked online.
3.2.3 By e-mail
We do not provide nutrition consultations by email unless specifically arranged. There may be situations where an agreement is made with client to follow-up with information via email.
3.2.4 Telehealth etiquette
We like to provide a quality service. In supporting us to do so, during your Telehealth consultation we kindly request that you:
- Minimise potential distractions and avoid noisy environments
- Consider your privacy (in terms of your location and the people who may be around you)
4 PAYMENTS
4.1 TELEHEALTH SERVICES
4.1.1 Payment for your nutrition consultation is required at the end of the appointment. An invoice will be generated immediately for a secure online payment. Payment options include:
- Google Pay, debit or credit card via Pin Payment, integrated into our Coreplus management software
- Online bank transfer
- Apple Pay, debit or credit card via Medipass (only for payments involving Private Health Insurance rebates. Refer to 6.2 PHI Rebates)
4.1.2 Reminders for outstanding accounts will be sent 14 days after payment is due. An additional administrative charge will be added after this time period. In addition, further appointments cannot be booked until outstanding fees are paid in full.
4.1.3 We have done our best to keep service costs relatively low as we understand access to healthcare can be a challenge for some people. You may request the possibility of concessional fees if you are a full-time student, pensioner or other concession card holder.
4.1.4 Payment plans may be available in the case of financial hardship. Please contact us to discuss this consideration further.
4.2 PAID DOWNLOADABLE PRODUCTS
Payment/s will be processed at the time of purchase via Pin Payments.
4.3 CURRENCY
All prices indicated on the website are in Australian Dollars (AUD).
5 REFUNDS
5.1 NUTRITION SERVICES
If, for any reason, you are not satisfied with your consultation we may be able to offer you a refund. Please email Mari at hello@nutritionwithmari.com within 7 days of the consultation in question, including the reasons why you were not satisfied, so that we can resolve any problems and discuss the next steps. Refunds will be processed at Mari Harrison’s discretion.
5.2 DIGITAL PRODUCTS
Refunds are not available for downloadable / digital products. If you have any issues with downloading your purchased digital product, please contact Mari Harrison by email or our website’s contact page.
6 REBATES
6.1 MEDICARE
6.1.1 Eligibility
Medicare rebates are available for referrals based on a GP Management Plan (GPMP) or Eating Disorder Plan (EDP). An individual must have the following documents provided by their GP:
- Referral Form for Individual Allied Health Services under Medicare for patients with a chronic medical condition and complex care needs.
- A GP Management Plan (GPMP) – item 721
- Team Care Arrangement (TCA) – item 723
- Eating disorder treatment and management plan
6.1.2 Rebate amounts
The Medicare rebate for dietetic services (initial and follow up consultations) is $55.10. This is available across a calendar year, for a maximum:
- five (5) services for a GP Management Plans, or
- twenty (20) services for an Eating Disorder Plan
6.1.3 Processing
Payments will be processed securely via Pin Payments. Medicare rebates will be deducted from your invoice so you only need to pay the gap.
6.1.4 Cancellations & non-attendance
Our standard cancellation policy applies for all Medicare consultations. Medicare rebates do not cover the cost of cancellation or non-attendance. Cancellation and non-attendance fees must be paid for in full by the client.
6.2 PRIVATE HEALTH INSURANCE (PHI)
6.2.1 We have secure access to Medipass (online HICAPS), which allows us to process your PHI rebate at the time of your appointment. In this situation, you only need to pay the gap.
6.2.2 Please note the following private health insurers that currently support telehealth via Medipass: AAMI, AHM, APIA, Bupa, Defence Health, Emergency Services Health, frank health insurance, GMHBA, GU Health, health.com.au, Medibank, nib, Nurses & Midwives Health, Police Health, Qantas Assure, St Lukes Health, and Suncorp.
6.2.3 Claiming with other PHI companies is possible. However, payment for your nutrition consultation will need to be in full. Upon receipt of payment, you may make a claim with your individual health fund.
6.2.4 Rebates from PHI companies for nutrition services vary greatly. The amount you can claim with your private health insurer will depend on your level of cover. We suggest you contact your PHI ahead of time if you wish to know the exact out-of-pocket expense for the following items:
301 – Individual initial assessment by teleconsultation
302 – Individual subsequent treatment by teleconsultation
6.2.5 Claiming for both private health insurance and Medicare for the same appointment is not possible.
7 INTELLECTUAL PROPERTY
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look, graphics, text, logos, button icons, video images, audio clips, code, scripts, design elements and interactive features of the website, and is protected by copyright under the laws of Australia and through international treaties.
Unless we say otherwise, all rights (including copyright) in the website are owned or controlled by us and are reserved by us.
Any reproduction of the website or website content is prohibited other than in accordance with these terms.
All designs, trademarks, service marks and trade names are owned, registered and/or licensed by us, save for any trademarks reproduced on this website which are not the property of or licensed to us, which are acknowledged on the website.
As a user of our website, we grant you a worldwide, non-exclusive, royalty-free, revocable license to use our website in accordance with these terms, to copy and store the website and its content in your device’s cache memory and to print pages from the website for your own personal and non-commercial use.
Except as outlined above, we don’t grant you any other rights whatsoever in relation to the website- all other rights are expressly retained and reserved by us and nothing you do on or in relation to the website will transfer any intellectual property or associated rights.
If you would like to share our website or social media content that’s freely available for re-use or is in the public domain, you are permitted to do so, as long as you attribute same to us and link back to our website. If you’d like to share, re-publish or otherwise use our website or content in a way that you aren’t expressly authorised to do by these terms, please don’t hesitate to get in touch with us.
8 SUBMISSIONS
We may sometimes ask our users to contribute content to our website or social media. Please note before you do so that any material you send to us (including any data, questions, comments, suggestions, ideas, designs, images, videos, audio, marks or other information) will be deemed to be non-confidential and non-proprietary, unless you tell us otherwise. You authorise us to use it for any purpose, without compensation to you.
We maintain a blog on our website to keep you up to date with the latest information in various areas of nutrition, health and wellbeing. As a website user, we may give you the opportunity to comment on our blog posts. Please note that we regularly screen and review blog comments. We reserve the right to remove comments that we consider may not align with our brand values. You are expressly prohibited from posting any comment or content that is defamatory, offensive or otherwise inappropriate. You warrant that all information that you submit to us via our website is true and correct, to the best of your knowledge and information, and that you are the rightful owner of all intellectual property rights in such information.
We may also feature guest bloggers from time to time. We want you to know that we don’t necessarily endorse or support any views, opinions, standards or information expressed in guest blogs and/or the comments section of our blog.
If you find something offensive or inappropriate, please don’t hesitate to get in touch with us and we’ll review the material to see whether it should be removed.
9 PRIVACY
We take your privacy seriously. All information we collect through your use of the website and how we use and disclose it is set out in our Privacy Policy, which is available on our website.
10 LINKS TO OUR WEBSITE
If you would like to link to our website, please get in touch with us with your URL, a brief description of your website and why you want to establish a link. Please note that if we allow you to link to our website, we may impose certain terms or conditions.
If the nature or content of your website changes in any significant way after the authorised link is established, you must let us know and provide us with a new description of your website. If the change means that your website is no longer a good fit with ours, we may ask you to remove the link. Refusal will constitute a breach of these terms.
11 LINKS FROM OUR WEBSITE TO OTHER WEBSITES
We may, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. Please note that we include these links for your convenience, however we don’t necessarily endorse or support the views, opinions, standards or information expressed on them. We have no control over the nature, content and availability of those websites. For your own safety, please make sure you check the protocols and standards of the linked sites before using them.
12 COOKIES
We use cookies to monitor browsing preferences and to help us improve, promote, and protect our website and services. By continuing to use the website, you agree to our cookie policy. You can find out more information about our cookie policy in our Privacy Policy, which is available on our website.
13 SECURITY
Our website’s security is assured by the site host, Bluehost. This website also has an SSL certificate to add a layer of encryption to all transactions. We use our best endeavours to ensure the website is free of any malware, bugs, viruses, trojan horses, ransomware or other harmful code or communications which may be transmitted to or through the website, including links to other sites.
14 DISCLAIMERS AND INDEMNITY
Nothing in these terms limits or excludes any rights, guarantees, warranties, representations or conditions that you are entitled to by law that can’t be limited or excluded, including under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL).
Apart from that, to the extent permitted by law, we exclude all terms, guarantees, warranties, representations or conditions as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any purpose which are not expressly stated in these terms. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable consumer guarantee to which you are entitled under the ACL), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the website or these terms (including as a result of not being able to use the website), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. If we can’t exclude liability but we can limit it, we limit it to the maximum extent permitted under section 64A of the ACL.
We make the website available to you, however you use it at entirely your own risk, for which we will not be liable. Everything on the website is provided “as is” and “as available” – we don’t make any representations or warranties of any kind – and we exclude all liability for loss or damage you might suffer because of:
- failures, errors, mistakes, inaccuracies, interruptions, defects, delays, viruses, lost, stolen, altered or misused data, unlawful third party conduct arising out of the website;
- unsuitable or out of date information on the website (including third party material and advertisements on the website);
- you or any other person acting or not acting, on any information;
- personal injury or property damage of any nature resulting from your or any other person’s access to or use of the website;
- any unauthorised access to or use of information or data, including personal and financial information, collected by us;
- any interruption of transmission to or from the website;
- any unauthorised access to or use of information or data, including personal and financial information, collected by us;
- any malware (bugs, viruses, trojan horses, ransomware or other harmful code or communications) which may be transmitted to or through the website, including links to other sites;
- costs incurred by you in using the website; and
- links which are provided for your convenience.
It is your own responsibility to ensure that any services or information available through this website meet your specific requirements.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
14.1 HEALTH DISCLAIMER & INDEMNITY
While care is taken to present evidence-based nutrition, there is no guarantee of validity or accuracy of all content on the website, including the blog.
An addition, nutrition information presented should be considered as general guidance only. It does not replace, and should not be used in place of, individualised advice from your medical/surgical practitioner and or treating healthcare professionals. Please seek guidance from your healthcare team.
Mari Harrison assumes no responsibility for injury, and specifically disclaims any warranty, expressed or implied for any products or services mentioned.
15 CHANGES TO TERMS
If we decide to change these terms (and we can do so at any time), we’ll post a copy of our revised terms on our website. Changes to the terms will take effect immediately on being published on the website. Your continued use of the website indicates your acceptance of the revised terms.
16 SEVERANCE
If any part of these terms is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed and the rest of the terms will remain in force.
17 AFFILIATIONS
Our website is not a part of the Facebook website, Facebook Inc, YouTube, Instagram, Snapchat, Twitter or Google, nor is it endorsed by or affiliated with any of those websites or their owners in any way. Membership and participation in our Facebook group/s and on our Facebook page is entirely voluntary. Individuals who are active in these platforms are advised to understand the user terms and conditions and privacy policies on these social media platforms.
From time to time, we may share information about products that may be helpful for some individuals. We will be clear regarding any affiliated links we share at the time of posting them.
18 TERMINATION
The agreement between us constituted by your use of the website may be terminated at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, however, you will no longer be authorised to access the website.
19 JURISDICTION
As we are based in Australian Capital Territory (ACT), these terms will be governed by the laws of the Australian Capital Territory (ACT). In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of Australian Capital Territory (ACT) and courts of appeal from them.
This document was last updated: 11 February 2022
